Thursday, September 04, 2008

Council response to my noisy neighbours complaint

Response from Doncaster council about my noise complaint. Needless to say, they went to the wrong address. They seem to know where my address is when it's time to send the council tax bill. Also notice the poor grammar.

"I am contacting you with regard to your recent email relating to our response to your complaint.

The night time noise patrol service operates between 21.00 hours and 03.00 hours every Friday and Saturday evening with the exception of the Christmas period. The service is staffed my means of and Environmental Health Practitioner and an Enforcement Officer working together. As the night progresses complaints steadily build up and the calls are dealt with in the order that they came in. This unfortunately builds a delay into our response time. In order that we can be more effective we do ask the complainant to contact us back if the noise nuisance has stopped.

With regard to your specific complaint, I can advise you that I have spoken to the officers on duty that night and read the report logs for that night.

It would appear that the first discrepancy was with the address they had been given by the Police. The address given was ****. Quite some time was lost looking for this particular location. It was eventually assumed to be !!!!. The Duty Officer did attend at 01.35 hours and reported the situation as all quiet at that time.

I feel there is some confusion over the your comment that the Council would be contacting you the following day to update you with the events of the night. Where a client request further contact this can be arranged but it would usually be the following week not the day after as this would be a none working day.

In order to deal with a problem it usually necessary for the Duty Officer to visit the complainant's property to assess the noise nuisance. The officer did attempt to contact you but they assumed on the night that you had gone to bed as the music had stopped.

In conclusion I apologise for any inconvenience this situation has caused you and hope that we can be of service to you in the future."

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